Online Return Procedure

Returns

If you’re not satisfied with the received items, you can make a return directly on our web site. To do so, you need to log into your client account by clicking on the "Login" button below. If you have placed an order as a guest, all you have to do is enter your email address, name and order number (starting with MCS) in the form below and click on " Return."

Items bought online via in-store pickup can only be exchanged or refunded in store.

 

Using My account

Using an order number

IN-STORE RETURN PROCEDURE

You can exchange or return any purchased item(s) bought online in any of our stores. In order to facilitate the transaction, please make sure you have the order number (starting with MCS) or the phone number associated with the order and the item(s) with you.

IT IS IMPORTANT TO NOTE THAT…

  • Shipping fees are not refundable.
  • Returns for any purchases of $10 or less are not accepted on modechoc.ca.
  • Items purchased in-store can only be exchanged or refunded in store.
  • Items bought online via in-store pickup can only be exchanged or refunded in store.
  • Gift cards are not refundable.
  • Online returns are accepted within 30 days from the date of arrival of the package(s) for regular priced items only.
  • All items on sale are final sales at modechoc.ca. However, they can be exchanged in-store.
  • The refund will be issued according to the original method of payment.
  • We will refund or exchange underwear articles and swimsuit bottoms only if the merchandise is returned the same way it was delivered; It has to be unworn and should not have been washed. Plus, all articles must be returned in their original packaging with the price tag still attached. The hygienic protection inside must not be removed. 
    *For your protection and the protection of other customers please keep your underwear when you try on lingerie articles or swimsuit bottoms.

You can exchange or return any purchased item(s) bought online in any of our stores. In order to facilitate the transaction, please make sure you have the order number (starting with MCS) or the phone number associated with the order and the item(s) with you.

Every refund is issued according to the original payment method and within 7 business days following the refund validation.

You can cancel an order as long as we haven’t sent you an order confirmation email. You can verify if we have or have not sent you the confirmation email by contacting our customer service representatives at 1-844-887-2462. If you have already received the confirmation email, you can return your order as soon as you receive it by following the above procedure.

A FEW TIPS TO AVOID RETURNS

  • During your shopping, carefully consult the sizing chart. As we have several brands in store, the sizing may change from one product to another.
  • Make sure to review your order before finalizing your payment.
  • You can exchange or refund in any of our stores.